
Why Urbansole?
Comfort you’ll actually feel – From your morning rush to late‑night plans, our shoes are built to keep your feet happy all day long.
Made to stay with you – We don’t believe in “one‑season shoes.” Urbansole is crafted with quality that lasts, step after step.
Style for every moment – Whether it’s Monday meetings, Saturday brunches, or a festive evening out, we’ve got a pair that fits your vibe.
Designs that think of you – Every detail, from cushioning to grip, is there for a reason to make your daily walk smoother and easier.
Ready for real life – Rain, rush, or rough roads, Urbansole is built for the everyday challenges your shoes actually face.
Soulfully Yours – More than footwear, it’s a promise: of trust, of style, and of being right there with you on every journey.
Product & Quality
What materials are Urbansole shoes made of?
Urbansole shoes are made with premium quality materials – from durable leather and breathable fabrics to cushioned insoles – so you get the perfect balance of style, comfort, and long-lasting wear.
Are your shoes designed for daily wear?
Absolutely! Urbansole is built for real life. Whether it’s long office days, weekend outings, or festive occasions, our shoes are made to keep up with you, every step of the way.
Do Urbansole shoes have arch support or cushioning?
Yes, every pair is thoughtfully designed with memory foam cushioning, arch support, and soft lining for all-day comfort, no matter how busy your day gets.
Are your shoes waterproof or monsoon-friendly?
Many of our collections come with water-resistant materials and anti-slip soles to help you stay steady and comfortable, even during the monsoon.
Size & Fit
How do I know which size to order?
Our shoes follow standard Indian sizing, so your usual size should fit well.
Do your shoes fit true to size?
Yes, Urbansole shoes are designed to fit true to size. But if you’re between sizes, we recommend going one size up for extra comfort.
What if my shoes feel tight/loose – can I exchange them?
Of course! We offer easy exchanges so you can find your perfect fit without any hassle.
Shoe Care
How do I clean and maintain my Urbansole shoes?
Use a soft brush or cloth to wipe off dirt and dust. For leather shoes, a little shoe cream goes a long way. For fabric or casual shoes, a gentle wipe with a damp cloth keeps them fresh.
Are they safe to wash with water?
We don’t recommend soaking your Urbansole shoes in water. Instead, wipe with a damp cloth for cleaning and let them air dry naturally.
How should I store my shoes to make them last longer?
Keep them in a cool, dry place. Stuff shoes with newspaper or a shoe tree to hold their shape, especially during monsoon or long storage periods.
Payment & Offers
What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking, and wallets for smooth and secure payments.
Do you offer any discounts or festive offers?
Yes! Keep an eye on our website and social media – we run exclusive festive deals, seasonal sales, and special offers you won’t want to miss.
Is Cash on Delivery (COD) available?
Yes, we offer Cash on Delivery, prepaid orders, and easy EMI options for your convenience.
Urbansole Return & Exchange FAQs
How many days do I have to return my Urbansole order?
You have a free 7-day trial period to return or exchange your Urbansole product. After 7 days from delivery, unfortunately, we cannot accept returns or process refunds.
What conditions must the product meet for a return?
Your Urbansole product must be:
- Unused and in the same condition you received it
- In its original packaging (including tags, box, etc.)
When will my return/refund request not be accepted?
We won’t be able to process a refund if:
- The product is returned after 7 days
The item is worn, damaged, or missing its original packaging
Can I return items bought during a sale?
Orders placed during exclusive sale periods are not eligible for returns.
✅ However, if you receive a wrong size, defective, or damaged product, we’ll assist you with an exchange (subject to size availability).
Are EMI purchases eligible for returns or exchanges?
❌ Returns: Not allowed. ✅ Exchanges: Allowed only once per order, subject to size availability.
How do I schedule a return or exchange?
Just click on SCHEDULE AN EXCHANGE/RETURN within 7 days of receiving your order and enter your order number.
How long does it take to get my refund after returning the product?
Once we receive your product, we’ll inspect it and send you a confirmation. Your refund will be processed within 7 business days of receiving the returned package.




